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Ask Our Specialists

All questions are answered by U.S. based licensed and experienced insurance professionals.

Q:HiI am looking for the actual policy document so that i can check what activities are covered in the comprehensive policy.

A:
you can view what is covered on every plan by clicking on the certificate wording. It is available when making a quote and after purchase in your MyAccount.
{{currentOrigin}}/answers/international-travel-medical-insurance/hii-am-looking-for-the-actual-policy-document-so-that-i-can-check-what-activities-are-covered-39166/

Q:I am a retired US citizen living abroad and want to visit the US for 4 months. I have Medicare Part A. Is it possible to get a supplemental Medicare Insurance for this visit?

A:
We only provide short term insurance on our site. our plans cover new illnesses or injures that did not exist within the body before the start date of the policy.
{{currentOrigin}}/answers/international-private-medical-insurance/i-am-a-retired-us-citizen-living-abroad-and-want-to-visit-the-us-for-4-months-22657/

Q:I am being denied to see a vein specialist- but it was the main reason i got insurance I was very clear when i signed up, and was told i could see a specialist for veins. But for 6 months i have been unable to find any doctor that takes First Health with my plan. BEYOND frustrating, and prolonging health issues. please help me understand what doctors i can see that are covered for vein specialist? thank you

A:
If you are having issues locating a specialist that bills directly you can pay out of pocket and file for reimbursement. you can also call the phone number on the back of your ID card to speak with the insurance company reguarding locating a provider.
{{currentOrigin}}/answers/other-insurance/i-am-being-denied-to-see-a-vein-specialist-but-it-was-the-main-reason-i-got-insurance-20687/

Q:My French friend has a weak heart muscle and takes medication to regulate her heart rate to reduce stress on the heart. This condition is from birth and probably inherited. She has been stable for more than a year. If she has a sudden heart attack/issue, would she be excluded from coverage

A:
Most of the plans with the acute onset of pre-existing conditions do exclude congenital conditions.
{{currentOrigin}}/answers/visitors-medical-insurance/condition-is-from-birth-and-probably-inherited-she-has-been-stable-for-more-than-a-year-36732/

Q:Which urgent care can I go to under the plan

A:
You can verify if your plan has an account in your account of by calling the insurance phone on the back. If your plan has no netowrk you can go to anyone.
{{currentOrigin}}/answers/visitors-insurance-usa/which-urgent-care-can-i-go-to-under-the-plan-im-on-zip-code-77346-44354/

Q:How to find my in network emergency or urgent care

A:
By logging into your MyAccount you can review the PPO provider directory and find doctors in your area.
{{currentOrigin}}/answers/international-travel-insurance/how-to-find-my-in-network-emergency-or-urgent-care-39585/
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DISCLAIMER: Information presented in our Questions and Answers section is generic and was deemed to be accurate at the time of response. Please use the answers as a guide and do not make decisions based on the answers. The answers presented may be outdated and altogether inaccurate currently or not relevant as the details provided such as the insurance terms and conditions, plan benefits, eligibility and coverage may have changed. Insubuy assumes no responsibility for relying on such answers. You should review the latest certificate wording of the insurance policy (available on this website) for the product you are considering for the latest and complete details. If there is any conflict between the answers provided here and the certificate wording, the details of the certificate wording will prevail.

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